NHTSA Complaint #11083660 — 2008 MERCURY MARINER ELECTRICAL SYSTEM:IGNITION

Complaint Details

ODI Number	11083660
Vehicle	2008 MERCURY MARINER
Component	ELECTRICAL SYSTEM:IGNITION
Date of Incident	April 6, 2018
Date Filed	April 6, 2018
Mileage	126,022 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	MI

Consumer Description

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING 35 MPH, THE STEERING WHEEL SEIZED AND THE CONTACT WAS UNABLE TO STEER THE VEHICLE. THE CONTACT WAS ABLE TO PULL OVER TO THE SIDE OF THE ROAD. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO CONWAY FORD (2393 US-501, CONWAY, SC 29526) WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN LOCK MODULE NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE FAILURE MILEAGE WAS UNKNOWN. *TT CONTACT STATES THAT WHEN VEHICLE WAS LEFT OVER NIGHT IN A PARKING GARAGE THE STEERING WAS COMPLETELY OUT UPON STARTING VEHICLE. THE ONLY WAY STEERING WOULD WORK IS WITH THE HELP WITH ANOTHER PERSON TURNING THE WHEEL. CONTACT STATES IGNITION STOPPED WORKING AS WELL AND NEEDED TO BE REPLACED. *TT

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