NHTSA Complaint #11083416 — 2011 TOYOTA YARIS AIR BAGS

Complaint Details

ODI Number	11083416
Vehicle	2011 TOYOTA YARIS
Component	AIR BAGS
Date of Incident	April 5, 2018
Date Filed	April 5, 2018
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

TAKATA RECALL: UPON RECEIVING THE RECALL LETTER FROM TOYOTA APPROXIMATELY 6 WEEKS AGO I IMMEDIATELY CONTACTED ONE OF THE 2 LOCAL DEALERS (PRECISION TOYOTA) AND ARRANGED TO HAVE THE PARTS ORDERED. AFTER APPROXIMATELY 7 TO 10 DAYS I WAS NOTIFIED THAT THE PARTS HAD ARRIVED AND I ATTEMPTED TO SCHEDULE AN APPOINTMENT FOR REPAIR BUT THE DEALER IS UNWILLING TO GIVE ME A RIDE HOME SO I CAN USE A BORROWED VEHICLE TO GO TO WORK. YESTERDAY I WAS ADVISED BY A REP FROM PRECISION TOYOTA THAT THEY AGAIN WOULD NOT BE ABLE TO GIVE ME A RIDE HOME ON THEIR SHUTTLE BUT WOULD ARRANGE FOR AN UBER TO RETURN ME HOME. UPON ARRIVAL THIS MORNING AT PRECISION TOYOTA I WAS ADVISED THAT THEY IN FACT WOULD NOT ARRANGE FOR A RIDE TO MY HOME BECAUSE OF WHERE I LIVE (APPROXIMATELY 19 MILES FROM THE DEALER). I WORK AND CANNOT AFFORD TO TAKE A DAY OFF FROM WORK ESPECIALLY FOR SOMETHING THAT IS NOT MY FAULT!!! TOYOTA IS FAILING AT THIS RECALL!

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