NHTSA Complaint #11083137 — 2017 TOYOTA HIGHLANDER

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11083137
Vehicle	2017 TOYOTA HIGHLANDER
Component	STRUCTURE:BODY
Date of Incident	April 3, 2017
Date Filed	April 3, 2018
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OR

Consumer Description

VEHICLE DESIGN DOES NOT INCLUDE FRONT RECOVERY HOOK(S) NOR ANY SECURE LATCH POINT TO TOW THE VEHICLE IN AN EMERGENCY SITUATION. OWNERS MANUAL DOES NOT ADDRESS THIS ISSUE. TOYOTA CUSTOMER SERVICE (?) SUGGESTED USING THE FLAT BED TIGHT DOWN HOOKS AT MID-VEHICLE, HOWEVER THIS APPROACH WOULD NOT BE SAFE NOR REASONABLE IN AN EMERGENCY SITUATION. TOYOTA CUSTOMER SERVICE (?) IS CURRENTLY UNABLE TO SAFELY ADDRESS THIS SITUATION.

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