NHTSA Complaint #11082129 — 2002 FORD WINDSTAR

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. WHILE DRIVING AT AN UNKNOWN SPEED, THE REAR AXLE FRACTURED WITHOUT WARNING. THE VEHICLE WAS UNABLE TO BE DRIVEN AND WAS TOWED TO BEAU TOWNSEND FORD LINCOLN (1020 W NATIONAL RD, VANDALIA, OH 45377, (937) 898-5841). THE DEALER DIAGNOSED THAT THE BRACKETS FAILED TO SECURE THE REAR AXLE, WHICH THEN CAUSED THE REAR AXLE TO PREMATURELY FRACTURE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V608000 (SUSPENSION). THE DEALER DID NOT REPAIR THE VEHICLE BECAUSE THE STATUTE TO RECEIVE THE RECALL REPAIR WAS EXPIRED. THE DEALER AND THE MANUFACTURER REFUSED TO COVER THE RECALL REPAIR. THE CONTACT WAS INFORMED TO REPLACE THE REAR AXLE DUE TO THE MIS-INSTALLATION OF THE BRACKETS. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V385000 (SUSPENSION), AND NHTSA ACTION NUMBERS: EA10007 (SUSPENSION AND STRUCTURE) AND PE10006 (SUSPENSION). THE FAILURE MILEAGE WAS NOT AVAILABLE.