NHTSA Complaint #11082053 — 2013 CHRYSLER 300

TL* THE CONTACT OWNS A 2013 CHRYSLER 300. THE CONTACT STATED THAT THE VEHICLE SHIFTED INTO REVERSE INDEPENDENTLY AND ROLLED BACKWARDS MORE THAN ONCE. THE VEHICLE WAS TAKEN TO A DEALER (EARNHARDT CHRYSLER JEEP DODGE RAM, 1521 E DRIVERS WAY, GILBERT, AZ 85297, (480) 926-4000) WHO STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER AN UNKNOWN RECALL FOR THE POWER TRAIN; HOWEVER, THE REMEDY FAILED TO PERMANENTLY REPAIR THE VEHICLE. DURING THE MOST RECENT FAILURE, THE CONTACT WAS UNABLE TO SHIFT FROM DRIVE TO ANY OTHER GEAR. THE VEHICLE INDEPENDENTLY SHIFTED OUT OF GEAR, WHICH CAUSED THE CONTACT TO APPLY PRESSURE TO THE BRAKE PEDAL AND APPLY THE EMERGENCY BRAKE. THE CONTACT HAD TO TURN INTO A HANDICAPPED SPACE WITH A CONCRETE BARRIER TO PREVENT THE VEHICLE FROM CRASHING INTO A BUILDING. THE VEHICLE WAS TOWED TO THE SAME DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS A SHIFTING FAILURE AND THE COMPUTER FAILED AND NEEDED TO BE REPLACED. THE DRIVER WAS SHAKEN UP BY THE INCIDENT AND WAS UNABLE TO USE THE FOB TO TURN THE VEHICLE OFF. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.