NHTSA Complaint #11081782 — 2009 FORD ESCAPE

TL* THE CONTACT OWNS A 2009 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 40 MPH, THE STEERING WHEEL SHOOK GENTLY AND THEN SHOOK VIOLENTLY. AFTER STARTING THE VEHICLE, THE POWER STEERING MESSAGE ILLUMINATED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED INTERMITTENTLY. IN ADDITION, WHILE TURNING THE STEERING WHEEL, THE LIGHTS ILLUMINATED AND THE STEERING WHEEL MADE AN ABNORMAL NOISE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT ABOUT A RECALL FOR THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO FAMILY OF PA (170 YORK RD, CARLISLE, PA 17013) WHERE IT WAS CONFIRMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT THE RECALL WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.