NHTSA Complaint #11081194 — 2011 CHEVROLET TRAVERSE

BOUGHT CAR CERTIFIED USED IN 4/2014 FROM DEALER WHO PERFORMED RECALL 13079 (WATER PUMP SHAFT LEAK). WHILE DRIVING ON HIGHWAY AT 68 MPH, CAR LOST POWER, OVERHEATED WITH SMOKE COMING FROM HOOD. WIFE WAS DRIVING WITH KIDS IN BACK - COULD HAVE GOTTEN INTO AN ACCIDENT OR CAR COULD HAVE CAUGHT FIRE. LOCAL SHOP SAYS WATER PUMP LEAKED AND FAILED CAUSING COOLANT LEAK. CALLED GM REG. DEFECTIVE RECALL WORK AND FOR REIMBURSEMENT FOR REPAIR COSTS - THEY REFUSED SAYING ITS NOT A SAFETY ISSUE AND THAT THE ORIGINAL WORK WASN'T A RECALL BUT A CUSTOMER SATISFACTION PROGRAM. I DISAGREE - CAR COULD HAVE GOTTEN INTO ACCIDENT DUE TO LOST POWER AND COULD HAVE CAUGHT ON FIRE. GM SHOULD ISSUE RECALL AND REIMBURSE COSTS FOR DEFECTIVE WORKSMANSHIP.