NHTSA Complaint #11080936 — 2015 CHEVROLET EQUINOX
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 11080936 |
| Vehicle | 2015 CHEVROLET EQUINOX |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | 58,352 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | PA |
Consumer Description
I PARKED MY CAR ON MONDAY NIGHT AND HEARD A RATTLING NOISE AND THE ENGINE SOUNDED LIKE IT WAS KNOCKING. I TURNED IT ON AND OFF AND IT STARTED AGAIN. THE NEXT DAY I GET IN TO TAKE MY TWO YOUNG CHILDREN TO SCHOOL AND THE CAR WOULDN'T START. I CALLED THE DEALER AND HAD THE CAR TOWED AND THE DEALER TELLS ME THAT I NEED A NEW ENGINE. THE VEHICLE HAS 58,352 MILES SO IT AS FAR I KNOW IT SHOULD BE COVERED UNDER THE POWER TRAIN WARRANTY AS I HAVE LESS THAT 100,000 MILES AND ITS ONLY 3 YRS OLD SINCE I BOUGHT IT BRAND NEW. WELL GM WILL NOT COVER THE MOTOR BECAUSE I DIDN'T TAKE IT TO THE DEALER TO HAVE OIL CHANGES DONE. SINCE THEY HAVE NO RECORD OF THE OIL CHANGES DESPITE THAT FACT THAT I DID THEM EVERY 3000 MILES AS RECOMMENDED THEY WILL NOT GIVE ME A NEW MOTOR YET I STILL HAVE TO PAY $510 A MONTH FOR A CAR THAT I CAN NO LONGER DRIVE. GRAY CHEVROLET IS THE DEALER THE CAR IS AT AND THEY ARE THE WORST. GM DOESN'T HONOR THEIR WARRANTIES AND SHOULD BE PUT OUT OF BUSINESS. I WILL NEVER EVER BUY A GM VEHICLE EVER AGAIN. WHY WAS THERE NO LIGHTS ON THE DASHBOARD PRIOR? HOW DO I NEED A MOTOR OVER NIGHT WHEN I HAD NO PROBLEMS PREVIOUSLY? WHY IS THAT GM WILL NOT HONOR THEIR WARRANTY OR AT LEAST SEND SOMEONE TO THE DEALER TO INVESTIGATE? WHY WON'T GM AT LEAST CALL GRAY CHEVROLET TO FIND OUT WHAT HAPPENED AS OPPOSED TO READING SOMETHING TO ME FROM A COMPUTER SCREEN? WHY WOULD THEY NOT TRY TO ASSIST THEIR CUSTOMERS? IM STRANDED WITH 2 KIDS AND NO ONE CARE. DON'T EVER BY ANY VEHICLE FROM GM!!!!!!!!
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