NHTSA Complaint #11080921 — 2005 CHEVROLET IMPALA

TL* THE CONTACT OWNS A 2005 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 65 MPH, A HUMMING NOISE EMERGED FROM THE DASHBOARD AREA AND ALL THE WARNING INDICATORS ILLUMINATED. THE CONTACT DROVE THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE INSTRUMENT CLUSTER WAS DAMAGED AND NEEDED REPLACEMENT. THE MANUFACTURER STATED THAT IN ORDER TO HAVE FINANCIAL HELP FROM THEM, THE VEHICLE HAD TO BE TAKEN TO A DEALER. THE VEHICLE WAS TAKEN TO LAFONTAINE CHEVROLET IN DEXTER, MICHIGAN WHERE IT WAS DIAGNOSED THAT THE INSTRUMENT PANEL FAILED AND NEEDED REPLACEMENT. THE DEALER DECLINED THE REPAIRS UNLESS PAID IN FULL. THE CONTACT FILED A COMPLAINT WITH THE MANUFACTURER AND WAS PROVIDED CASE NUMBER: 8-3990929035. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 117,594.