NHTSA Complaint #11080914 — 2011 HARLEY-DAVIDSON VRSCF

TL* THE CONTACT OWNS A 2011 HARLEY-DAVIDSON VRSCF. THE CONTACT TOOK THE VEHICLE TO RAHWAY HARLEY-DAVIDSON (12 WEST MILTON AVE, RAHWAY, NJ) TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 18V076000 (SERVICE BRAKES, HYDRAULIC). THE TECHNICIAN REFUSED TO PERFORM THE REPAIR BECAUSE THE ABS WAS DEFECTIVE. THE CONTACT WAS INFORMED TO HAVE THE ABS REPAIRED. THE MANUFACTURER WAS NOTIFIED AND REFUSED TO COVER THE COST OF THE ABS REPLACEMENT. THE CONTACT STATED THAT THE OWNER'S MANUAL STATED THAT THE ABS FLUSHING SHOULD BE PERFORMED BY THE CONSUMER EVERY TWO YEARS. DUE TO THE VERBIAGE IN THE MANUAL, THE CONTACT STATED THAT THE MANUAL DID NOT INDICATE THAT ABS FLUSHING MUST BE PERFORMED AT THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 12,000.