NHTSA Complaint #11080147 — 2015 MAZDA CX-5

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11080147
Vehicle	2015 MAZDA CX-5
Component	POWER TRAIN
Date of Incident	January 5, 2018
Date Filed	March 19, 2018
Mileage	63,537 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NM

Consumer Description

TRANSMISSION FAILED AT 63,537 MILES. AFTER BEING TOLD THE REPAIR WOULD COST $5,400 I ASKED WOULD I BE GETTING THE SAME TRANSMISSION THAT FAILED. THE SERVICE ADVISOR HAD CONTACTED MAZDA TECH SUPPORT AND SAID "NO, WE'VE DISCOVERED THE PROBLEM IN YOUR TRANSMISSION AND IT HAS BEEN CORRECTED IN THE NEW ONES". MAZDA KNOWS ABOUT THIS PROBLEM AND IT NOT TAKING RESPONSIBILITY TO RECALL OR REPAIR THE KNOWN ISSUE. THERE IS AN ABUNDANCE OF INFORMATION IF YOU GOOGLE MAZDA TRANSMISSION PROBLEMS. MAZDA ALSO DOES NOT "TIE" WARRANTIES TO THEIR VEHICLES. THEIR HOPE IS THAT YOU BUY A WARRANTY, THEN YOU FORGET ABOUT WARRANTY TERMS, THEN DENY CLAIMS. THEY'RE COMPLETELY UNETHICAL.

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