NHTSA Complaint #11079624 — 2015 FORD TRANSIT

ON AN ENTRANCE RAMP TO A HIGHWAY I HEARD A LOUD EXPLOSION FOLLOWED BY WHAT SOUNDED LIKE HEAVY RAIN. I IMMEDIATELY PULLED OVER AND DISCOVERED THAT SMALL FLIP-OUT WINDOW ON THE PASSENGER SIDE CARGO DOOR HAD SHATTERED INTO A MILLION PIECES THAT WERE INSIDE AND OUTSIDE THE VEHICLE. THERE WAS NO EVIDENCE THAT THIS DAMAGE WAS CAUSED BY ANYTHING HITTING IT. FOR THIS REASON MY THEORY IS THAT THIS WAS CAUSED BY SOME INTERNAL STRESS CAUSED BY THE DESIGN OR MATERIAL. I WAS THANKFUL THAT THERE WERE NO PASSENGERS THAT MAY HAVE BEEN INJURED BY THE FLYING GLASS. ALTHOUGH I AM STILL COVERED UNDER MY NEW VEHICLE 3 YEAR / 36,000 MILE BUMPER TO BUMPER WARRANTY, FORD HAS REFUSED TO TAKE RESPONSIBILITY FOR THIS DEFECT OR PAY TO REPLACE THIS WINDOW. ALTHOUGH IT IS JUST ABOUT 12"SQUARE, THEY WANT TO CHARGE ME $970 TO REPLACE IT.