NHTSA Complaint #11079584 — 2011 HONDA CIVIC

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11079584
Vehicle	2011 HONDA CIVIC
Component	UNKNOWN OR OTHER
Date of Incident	March 11, 2018
Date Filed	March 15, 2018
Mileage	120,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

IS IT COMMON TO BRAKE AXLE? OR IS THERE ANY CHANCES TO BRAKE WHILE REPLACING WHOLE BREAKS(FRONT WHEELS)? I DID MY INSPECTION AND EMISSIONS LAST WEEK @ J L FREED. THEY WERE SOME RECOMMENDATION ABOUT BRAKE REPLACEMENT. I ASKED THEM TO GO FOR IT AND THEY REPLACED BRAKES AND PASSED INSPECTION AND EMISSIONS. VERY NEXT DAY, WHILE I PULL BACK MY CAR FROM DRIVE WAY AND SUDDENLY STOPPED WORKING. ENGINE WAS RUNNING BUT IT WAS MOVING FORWARD OR REVERSE. AT THE END, I DROPPED OF MY CAR(BY TOWED) BACK TO J L FREED, THEY SAID, SOME REASON AXLE IS BROKEN. I STATED THAT, IT MAY BE HAPPENED WHILE YOUR TECH WERE CHANGING FRONT BRAKES. THEY WERE NOT READY TO LISTEN AND DENIED THAT WE DIDN'T BRAKE IT. I PAID THEM TO REPLACE MY CAR AXLE BUT I WASN'T HAPPY ABOUT IT BECAUSE THEY WERE NOT READY TO TAKE RESPONSIBILITIES. PLEASE ADVISE.

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