NHTSA Complaint #11079488 — 2007 HONDA ODYSSEY

ON JULY 15, 2017 WE WERE LOADING THE VAN FOR VACATION AND THE PASSENGER SLIDING DOOR FELL OFF, LANDING ON MY 14 YEAR DAUGHTERS LEG/FOOT. ON AUGUST 28, 2017 MY SON WENT TO UNLOCK THE VAN AND PRESSED THE SLIDING DOOR OPENER BY ACCIDENT, THE PASSENGER DOOR AGAIN FELL OFF. THE DOOR FELL OFF ON TOP OF MY 8 YEAR OLD SON. THE KIDS WERE THEREFORE LATE FOR THEIR FIRST DAY OF SCHOOL. WHEN THE DOOR FELL OFF, IT BENT THE TRACK AND SCRATCHED THE WHOLE PASSENGER BACK SIDE OF MY VAN. WHILE MY DAUGHTER AND I TRIED PUTTING THE DOOR BACK ON THE DOOR SLIPPED OUT OF THE TRACK AGAIN AND DAMAGED THE FRONT PASSENGER DOOR, DENTING THE BOTTOM OF THE FRONT PASSENGER DOOR. THAT AFTERNOON I WENT TO THE HONDA DEALER IN GRANDVILLE MICHIGAN AND TALKED TO RANDY HOWES. HE REFUSED TO LISTEN TO ME AND DIRECTED ME TO LOOK IN THE MANUAL AND CONTACT HONDA. SO I CALLED THE 1-800 NUMBER IN MY MANUAL. I RETOLD WHAT HAD HAPPENED AND WAS TOLD THIS WAS A SERIOUS INCIDENT AND THAT I WOULD HEAR BACK WITH IN 2 DAYS. AFTER A WEEK A BEGAN CALLING AGAIN, I FINALLY RECEIVED A CALL BACK FROM RIO WARDANA FROM HONDA. I RETOLD HIM AGAIN WHAT HAD HAPPENED AND TOLD HIM I WANTED THE DOOR FIXED AND THE DAMAGED FIXED THAT THE DOOR CAUSED. HE WAS VERY DISRESPECTFUL AND TOLD ME HE HAD NEVER HEARD OF ANY DOOR FALLING OFF A HONDA VAN. I INFORMED HIM OF THE 100S OF COMPLAINTS ON LINE BUT HE REFUSED TO LISTEN. I WAS TOLD THE DOOR FALLING OFF WAS MY FAULT AND NOT HONDAS. I ASKED HIM WHAT TO DO BECAUSE THE OTHER DOOR WAS ACTING FUNNY AS WELL. HE SAID TO USE THE HATCH BACK DOOR FOR ENTERING IF I NEEDED TO AND HE HUNG UP ON ME. I HAVE BEEN BATTLING HONDA EVER SINCE AND CAN GET NO WHERE. MY DOOR IS NOT DANGEROUS. I CANNOT HAVE MY CHILDREN NEAR IT WITH THE FEAR OF IT FALLING OFF AGAIN AND I CAN FIND NO ONE TO HELP ME WITH THIS CASE. PLEASE TELL ME WHAT TO DO TO HOLD HONDA ACCOUNTABLE FOR THEIR VEHICLE SAFETY CONCERN!!