NHTSA Complaint #11079474 — 2004 SUBARU FORESTER

FAILED RECALL ON 2004 SUBARU FORESTER XT FRONT LOWER CONTROL ARMS. THE FRONT LOWER CONTROL ARM ON THE PASSENGER SIDE OF MY FORESTER RUSTED IN HALF. WHEN BACKING OUT OF A FLAT CONCRETE DRIVEWAY ONTO A CITY STREET, AS I BEGAN TO TURN THE WHEEL I HEARD/FELT A POP IN THE FRONT END. AS I BEGAN TO STRAIGHTEN THE WHEEL IT STARTED MAKING A GRINDING NOISE AND I NOTICED THE STEERING FELT FUNNY/LOOSE. BEFORE FOING ANY FURTHER I PULLED THE CAR STRAIT BACK INTO THE DRIVEWAY TO INSPECT THE PROBLEM. WHILE I WAS JACKING THE CAR UP I NOTICED IMMEDIATELY THE FRONT PASSENGER WHEEL APPEAR TO GO LIMP AND SLOPPY. AFTER CRAWLING UNDERNEATH TO CHECK I FOUND THAT THE CONTROL ARM HAD COMPLETELY BROKE/RUSTED IN HALF. A FEW WEEKS EARLIER I NOTICED THE FRONT CONTROL ARMS ON BOTH SIDES WERE QUITE RUSTED. AFTER A LITTLE RESEARCH I FOUND THAT SUBARU HAD A RECALL ON THE CONTROL ARMS AND WOULD EITHER REPLACE THEN OR RE COAT THEM. I THEN CONTACTED A LOCAL DEALER ABOUT THE RECALL. AFTER RUNNING MY VIN THE TOLD ME THAT MY VEHICLE HAD ALREADY BEEN SERVICED FOR THAT RECALL IN 2012 AND THAT MY CONTROL ARMS WERE UNDER COATED AND THEREFORE WERE NOT COVERED FOR REPLACEMENT. SO NOW AFTER MY CONTROL ARM IS COMPLETELY BROKEN I CONTACTED THE SAME DEALER AGAIN AND WAS TOLD TO TRY CONTACTING SUBARU OF AMERICA BUT THAT THEY COULD DO NOTHING. I THEN CONTACTED SUBARU OF AMERICA AND AFTER GIVING THEM ALL MY INFORMATION WAS TOLD AGAIN THAT MY VEHICLE HAD ALREADY BEEN SERVICED FOR THE RECALL AND WAS NOT COVERED, BUT IF I TOOK IT TO A DEALER THEY WOULD "LOOK AT IT". I THEN CONTACTED ANOTHER LOCAL DEALER AND I WAS ABLE TO TRAILER IT THERE MYSELF. I AM WAITING FOR A RESPONSE. THIS IS A DANGEROUS PROBLEM THAT NEEDS TO BE ADDRESSED IMMEDIATELY BEFORE SOMEONE IS HURT. HAD THE CONTROL ARM BROKE WHILE DRIVING DOEN THE ROAD AT ANY RATE OF SPEED THE RESULTS COULD BE CATASTROPHIC OR EVEN FATAL.