NHTSA Complaint #11078784 — 2010 FORD ESCAPE

I WAS DRIVING MY 2010 FORD ESCAPE WHEN I ALL OF A SUDDEN LOST POWER STEERING WHILE TURNING WITH NO WARNING. I WAS ABLE TO PULL OFF ON THE SIDE OF THE ROAD THEN MY ESCAPE BEGAN TO MAKE A "DINGING" NOISE REPEATEDLY AFTER THE VEHICLE WAS STOPPED AND PUT IN PARK. THE CAR THEN SHOWED "POWER STEERING ASSIST FAULT" . MY ESCAPE HAS NOT HAD POWER STEERING SINCE THIS INCIDENT. I CALLED THE DEALERSHIP I PURCHASED THE ESCAPE FROM AND THEY INFORMED THAT THE POWER STEERING ASSIST RECALL HAD BEEN SATISFIED PRIOR TO ME PURCHASING IT WITH THE REPROGRAM AND NOTHING REPLACED. I THEN CALLED FORD CUSTOMER CARE WHO CONFIRMED THIS INFORMATION AND THAT I WOULD HAVE TO PAY FOR THE REPAIR MYSELF SINCE THE RECALL WAS ALREADY SATISFIED WITH THE REPROGRAM. WHEN RUNNING A CODE SCANNER IT COMES BACK AS THE TORQUE SENSOR CODE. I AM CURRENTLY BARELY ABLE TO DRIVE THE VEHICLE WITHOUT THE POWER STEERING AND UNABLE TO AFFORD THE $1500-$2000 REPAIR THAT I WAS TOLD "MIGHT WORK" BY THE DEALERSHIP.