NHTSA Complaint #11078423 — 2011 CHEVROLET EQUINOX

THE 2011 CHEVROLET EQUINOX I OWN STARTED TO IDLE REALLY HIGH THEN REALLY LOW AND MADE THE CAR SPEED UP AND THEN THE IDLE SPEED WOULD DROP TO A POINT WHERE THE ENGINE WOULD DIE. YOU WOULD HAVE NO PEDAL CONTROL AT ALL JUST ROLLING ALONG ON A CITY STREET. IT HAPPENED OUT OF THE BLUE AND WAS VERY SCARY IN BUSY TRAFFIC. I BROUGHT THE CAR TO THE CHEVROLET DEALERSHIP AND WAS INFORMED THAT THEY HAD SPECIAL COVERAGES ON THE VEHICLE THAT I WAS NEVER NOTIFIED ABOUT.(EVEN THOUGH I OWNED THE CAR AT THE TIME THE SPECIAL COVERAGES WERE RELEASED). THE DEALERSHIP TOLD ME THAT CHEVROLET WAS WELL AWARE THAT THIS CAR HAS A PROBLEM WITH EXCESSIVE OIL CONSUMPTION. (I ALREADY NEW THAT WITH OIL CHANGES AND HAVING TO ADD A QUART OF OIL EVERY 1000 MILES). THE DEALERSHIP ALSO INFORMED ME THAT CHEVROLET, NEW THAT THE TIMING CHAIN ON THIS VEHICLE WOULD BREAK AND BE VERY DANGEROUS TO THE ENGINE. THE DEALERSHIP SAID THEY WOULD ALSO FIX THAT ON SPECIAL COVERAGES. I TOLD THEM TO GO AHEAD AND FIX THESE TWO ISSUES. THEY TOOK THE ENGINE APART, AND INFORMED ME THAT BECAUSE OF THESE 2 ISSUES THAT GM AND CHEVROLET WERE WELL AWARE OF, IT HAD SCORING IN MY CYLINDERS. THE VEHICLE WAS EXTREMELY DANGEROUS TO BE DRIVING BECAUSE IT WOULD IDLE OUT OF CONTROL AND SHUT ITSELF OFF OUT OF NOWHERE. THE DEALERSHIP WAS CONFIDENT THAT THE SCORING ON THE CYLINDERS WAS A DIRECT RESULT OF THE TWO ISSUES THAT WERE COVERED UNDER THE SPECIAL COVERAGES. I WAS NEVER NOTIFIED OF ANY OF THESE SPECIAL COVERAGES FROM GM OR CHEVROLET. CHEVROLET CUSTOMER SERVICE TOLD ME THEY HAD MY ADDRESS CORRECT BUT COULD NOT CONFIRM THAT THE NOTICES WERE SENT TO ME FOR THE SPECIAL COVERAGES. MY FAMILY AND I WERE IN DANGER DRIVING THIS VEHICLE, AND CHEVROLET NEW ALL ABOUT THE DANGERS IN DRIVING THIS VEHICLE. I NOW HAVE A CAR SITTING AT THE DEALERSHIP WITH A BLOWN ENGINE AND CHEVROLET WON'T DO ANYTHING FOR ME. THERE SHOULD HAVE BEEN RECALLS.