NHTSA Complaint #11078257 — 2014 BMW 328D

WHILE ACCELERATING MY 2014 BMW 328D I HEARD A GRINDING NOISE AND THE CAR HIT THE BRAKES SO HARD THAT THE SEAT BELT PINNED ME AGAINST THE SEAT AND MY CHEST HURT AFTER THAT FOR A COUPLE DAYS. I CALLED BMW ROADSIDE AND THE POLICE TO ASSIST WITH TRAFFIC SINCE I WAS IN THE MIDDLE OF THE ROAD, WAS LATE EVENING AND RAINING ALSO. THE POLICE OFFICER TRIED TO MOVE THE CAR BUT THE WHEELS WERE LOCKED AND WAS UNABLE TO PUT IT IN NEUTRAL OR MOVE. WHILE GETTING OUT OF CAR HE TELLS ME THAT I AM LUCKY IN HIS OWN WORDS "ON THIS WEATHER ON THE FREEWAY YOU WOULD'VE BEEN DEAD BY NOW". ALSO THE TOW TRUCK DRIVER HAD THE SAME LINE AS THE OFFICER AND HE DRAGGED THE CAR ON THE BED SINCE THE WHEELS WERE LOCKED. THE CAR WAS TAKEN TO THE DEALER AND BMW DIAGNOSED IT AS "FUEL PUMP BLEW UP INTERNALLY AND DISTRIBUTED METAL SHAVINGS THROUGHOUT THE ENTIRE FUEL SYSTEM AND THROUGH INJECTORS." 4 INJECTORS NEED REPLACEMENT ALONG WITH THE FUEL RAIL, THE FUEL PUMP AND REPAIRS MADE TOT THE ENTIRE FUEL SYSTEM INCLUDING THE TANK. BMW WILL COVER EVERYTHING SINCE THE CAR IS STILL UNDER WARRANTY ( I AM AT 45 K MILES)! MOST TRAUMATIZING EXPERIENCE OF MY 40 YEARS LIFE IN A 50K+ CAR! BMW NEVER WARNED ME OF POSSIBLE FUEL PUMP FAILURE PROBLEM WITH THEIR DIESEL CARS AND NO CAR SHOULD PIN YOU WITH THE SEAT BELT AGAINST THE SEAT UNLESS IT'S AN ACCIDENT!