NHTSA Complaint #11076837 — 2005 LEXUS RX HYBRID

COMPLAINT TO [XXX] AT LEXUS OF PALM BEACH WAS A CRUMBLING DASHBOARD THAT IS ACCUMULATING AN UNIDENTIFIED WHITE POWDER AROUND THE BROKEN EDGES. CASE #[XXX] AT LEXUS, I SPOKE WITH [XXX] , CASE MANAGER WHO TOLD ME LEXUS WILL NOT INVESTIGATE THIS BECAUSE THE DASH REPLACEMENT WAS A WARRANTY ENHANCEMENT AND NOT A SAFETY ISSUE. IT IS MY IMPRESSION THAT AN UNKNOWN SUBSTANCE, POSSIBLY A SUBLIMATING AIRBAG CHEMICAL, IS EXUDING INTO THE PASSENGER COMPARTMENT IS INDEED A SAFETY ISSUE. I DO NOT KNOW IF THIS MATERIAL IS EITHER TOXIC OR FLAMMABLE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR