NHTSA Complaint #11076696 — 2009 BMW 750I

THE ISSUE BEGAN AS I WAS DRIVING NORTH ON THE EXPRESS WAY AND THE CAR STOPPED WHILE GOING 50MPH. IT WAS RAINING THAT DAY AND STATED I HAD A DRIVE TRAIN MALFUNCTION I THOUGHT MY DAUGHTER AND I WERE GOING TO DIE. SINCE THEN I HAVE HAD THE CAR TOWED OVER 6 TIMES AND EVEN WHAT I THOUGHT WAS REPAIRED AFTER A $3400 BILL FROM A CERTIFIED MECHANIC. I WAS TOLD IT WOULD COST 15K TO REPAIR. I CURRENTLY STILL OWE 15K ON THIS CAR STILL. THIS IS REGARDING A RECALL THAT BMW WANTS TO CHARGE ME A $600 DIAGNOSTIC FEE FOR. THIS IS BEFORE DOING ANY WORK. HOWEVER THE CAMPAIGN CLAIMS IT IS FREE.THE RECALL BULLETIN WENT OUT IN 2015 FOR CARS 2009-2015. I WAS NEVER NOTIFIED OF THE OF THIS RECALL I FOUND OUT MY SELF. MY CAR HAS BEEN TOWED OVER 4 TIMES. ONE SHOP HAD IT FOR 2 MONTHS AND I WAS FINALLY TOLD THAT IT NEEDS THE N63 CUSTOMER CARE PACKAGE. I DECIDED TO HAVE IT TOWED TO REEVES BMW. AFTER THE YOUNG LADY AT THE RESERVATION DESK CONFIRMED THAT THE N63 WAS A COURTESY. THE SERVICE MANAGER THEN TELLS ME THAT THEY NEED TO RUN AN HOUR DIAGNOSTIC WHICH I AGREED TO FOR $179. NOW I GET A CALL THAT THEY NEED TO RUN A $600 DIAGNOSTIC. I HAVE NEVER HEARD OF BEING CHARGED FOR A DIAGNOSTIC ON A RECALL. WHEN I LOOKED UP INFORMATION ON THIS, THERE HAVE BEEN MANY CLASS ACTION LAWSUITS ON THIS ISSUE. I AM FRUSTRATED AS I HAVE ALREADY SPENT THOUSANDS OF DOLLARS ON THIS VEHICLE AND THEY WILL NOT HONOR THE RECALL BULLETIN. ON TOP OF THIS, I WAS TOLD I'D HEAR BACK ON MONDAY, JANUARY 22ND. I NEVER HEARD BACK. I EXPLAINED TO THE SERVICE ADVISOR THAT I TRAVEL FOR WORK AND SOMETIMES I AM OUT OF POCKET. A STORAGE FEE. I HAVE REACHED OUT TO BMW NORTH AMERICA AND THEY TOLD ME TO TAKE IT IN TO REEVES. THE CAR DOESN'T HAVE OVER 80K MILES ON IT AND IT HAS BEEN GIVING ME ISSUES SINCE IT WAS PURCHASED WITH ONLY 29K MILES. THE CAR WILL DIE WHILE IN MOTION AT ANY GIVEN MOMENT.