NHTSA Complaint #11075738 — 2014 TOYOTA PRIUS C

I BOUGHT A 2014 TOYOTA PRIUS C 10-07-2017 FROM CARVANA WITH LESS THAN 30,000 MILES. WITH 2 NEW TIRES IN THE FRONT BRIDGESTONE ECOPIA 175/65 R15. IT WOBBLES AT SPEEDS ABOVE 50 MPH AND SLOPPY STEERING THE ROAD WAS DRY. WELL AT THAT TIME THE THE CAR WAS STILL UNDER WARRANT WITH CARVANA SO IF I CHANGE MY MIND ABOUT IT I COULD GET ANOTHER CAR. SEARCHED THE WEB FOR SIMILAR COMPLAINTS AND FOUND A FEW. SO WE TOOK THE CAR TO A PLACE THAT SOLD BRIDGESTONE TIRES TO REPLACE THE REAR TIRES THAT WERE ORIGINAL BUT GOODYEAR BRAND SAME SIZE. SO NOW WE HAVE 4 TIRES THE SAME AND QUESS WHAT HAPPEN THE SAME WOBBLY DRIVING AND SLOPPY STEERING AT 50 MPH. SO WE TOOK THE CAR BACK TO THE SHOP. THE MECHANIC SAID I GUESS THAT IS WHY THEY PUT THE 2 NEW TIRES IN THE FRONT TO CORRRECT THE PROBLEM BUT WHAT YOU NEED AFTER MY TEST DRIVE IS A 4 WHEEL ALIGNMENT. SO I SAID GO AHEAD AND DO IT. DURING THE PROCESS THE ALIGNMENT MECHANIC GUY SAID THE FRONT PASSED BUT THE REAR FAILED. SO THEY CALLED TOYOTA DEALERSHIP AND ASKED IF THEY WERE SPECIAL SHIMS TO FIX THE REAR ALIGNMENT. THE TOYOTA DEALERSHIP SAID THERE ARE NO PARTS FOR THAT BECAUSE THAT CAR MODEL DOES NOT REQUIRE A REAR ALIGNMENT. THE C IN TOYOTA PRIUS MEANS C IS FOR CITY DRIVING ONLY. WE WERE STUNNED. I SAID I KNEW THEY HAD A REASON WHY THEY GOT RID OF THE CAR BUT CAN YOU FIX IT ? THE MECHANIC SAID IT IS A POSSIBLE FACTORY DEFECT AND WE SEE SOME OF THOSE SOMETIMES BUT I THINK WE CAN FIX IT AND SOLVE YOUR PROBLEMS WITH THAT CAR. WE CAN USE SOME SHIMS THAT ARE MADE FOR A DIFFERENT TYPE OF TOYOTA CAR AND SEE IF WE CAN GET IT IN PROPER ALIGNMENT. I SAID I AM WILLING TO GAMBLE ON YOUR EXPERTISE GO AHEAD AND DO IT. IT IS STILL UNDER WARRANTY WITH CARVANA BUT I DO LIKE THE HATCHBACK CAR. AFTER THE WORK WAS DONE THE TEST DRIVE PROVED THE SUCCESS AND THE PROBLEM WAS GONE. OH AND BY THE WAY IT DRIVES GREAT ON THE HIGHWAY AND I STILL OWN IT.