NHTSA Complaint #11075570 — 2015 TOYOTA 4RUNNER

PURCHASED A 2015 IN DEC. 2014.. IN 2015 (NOT SURE OF THE FIRST DATE BUT KNOW IT WAS WHEN GOING TO GRANDDAUGHTER'S SOCCER GAME) WE TOOK A TRIP USING THE NAVIGATION SYSTEM AND RADIO. THEY SYSTEM STOPPED FOR ABOUT 4 SECONDS AND STARTED AGAIN BUT HAD TO REENTER THE NAVIGATION. WE ASKED ABOUT IT AND WAS TOLD IT WAS LIKE A CELL PHONE THAT STOPS IN SOME HOT SPOTS. IT DID NOT HAPPEN A LOT AT FIRST BUT EACH TIME WE WERE TOLD IT WAS A HOT SPOT. THE PROBLEM KEPT GETTING WORSE. WE INQUIRED AND WAS TOLD SERVICE WOULD DO A DIAGNOSTICS ON IT BUT A COST. WE WERE NOT WILLING TO PAY OVER $100 TO CHECK THE PROBLEM. AND NOW IT IS 2018 AND WE ARE CHECKING ON THE INTERNET SEEING THAT IT IS NOT HOT SPOTS BUT A PROBLEM WITH THE SYSTEM. ONLY OUR WARRANTY IS OUT AS OF DEC. 2017. 2 MONTHS.. IT IS A DISTRACTING WHEN IT GOES OUT WHILE DRIVING SO WE HAVE TO BE VERY CAREFUL NOT TO GET DISTRACTED. WE TAKE A MAP AND PRINT OUTS FROM GOOGLE DRIVE TO HELP WHEN IT GOES OUT. AS PER REFERENCE NUMBER: TSB#5B0035-16... MANY TOYOTA VEHICLES HAVE THE SAME PROBLEM...WE HAVE BEEN IN CONTACT WITH TOYOTA HEADQUARTERS...#1802282446... THEY WILL NOT DO ANYTHING TO HELP... EVEN THOUGH THIS IS AN ON GOING PROBLEM IN THEIR PRODUCT ON SEVERAL VEHICLES. THOUGHT TOYOTA WAS BETTER THAN THIS...