NHTSA Complaint #11075507 — 2011 FORD FUSION
STEERING issue reported to NHTSA
Complaint Details
| ODI Number | 11075507 |
| Vehicle | 2011 FORD FUSION |
| Component | STEERING |
| Date of Incident | |
| Date Filed | |
| Mileage | 63,582 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | NC |
Consumer Description
RANDOMLY A TROUBLE CODE SHOWS ON MY DASH INDICATING A " POWER STEERING ASSIST FAILURE", AND I LOOSE POWER STEERING. I DISCOVERED A RECALL FOR 2011-2012 FUSIONS FOR THIS PROBLEM, (RECALL # 15S18 ). THROUGH THE FORD DEALER, THEY SAID THIS RECALL IS NOT FOR MY VEHICLE, BASED ON THE BUILD DATE. THE RECALL IS LISTED FOR BUILD DATES OF 9-7-10 THROUGH 2-28-12. MY VEHICLE BUILD DATE IS 9-1-10, ( WHICH IS JUST 6 DAYS BEFORE THE RECALL START DATE ). AS PART OF THE SAFETY ISSUE INVOLVED, WHY IS MY VEHICLE NOT COVERED? MY VEHICLE WAS MADE AT THE SAME LOCATION. AND MADE WITH THE SAME PARTS AS OTHER 2011 FUSIONS MADE JUST 6 DAYS LATER. SINCE MY VEHICLE IS A 2011 MODEL, AND THE RECALL IS FOR 2011 MODELS, I THINK MY VEHICLE SHOULD BE INCLUDED IN THE RECALL. I CALLED FORD CUSTOMER SERVICE, BUT THEY DID NOT SEEM TO BE INTERESTED IN MY ISSUE. THIS PROBLEM OCCURS RANDOMLY, AND USUALLY WHEN YOU FIRST START THE CAR. MY WIFE DRIVES THIS VEHICLE REGULARLY, AND I DON'T WANT THE STEERING TO HAVE ISSUES WHILE SHE IS DRIVING, WHICH PUTS HER IN DANGER OF CRASHING. THE FORD DEALERSHIP WANTS TO CHARGE A LARGE AMOUNT OF MONEY TO REPAIR THIS ISSUE THAT I MAY HAVE TO PAY, BUT I FEEL LIKE IT SHOULD BE COVERED UNDER THE RECALL.. THANK YOU VERY MUCH, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
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