NHTSA Complaint #11075501 — 2014 AUDI A6

TL* THE CONTACT OWNS A 2014 AUDI A6. THE CONTACT STATED THAT DUE TO A VOID ON THE FLOORBOARD, HER SHOE HEELS PIERCED THROUGH THE MAT AND ONTO THE FLOORBOARD. THE CONTACT REPLACED THE ORIGINAL MAT WITH A RUBBER MAT, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AUDI ANNAPOLIS (1833 WEST STREET, ANNAPOLIS, MD 21401) WHERE THE TECHNICIAN OFFERED NO SOLUTION OTHER THAN TO RE-CARPET THE FLOOR AT HALF PRICE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND SUPPORTED THE DEALER'S RECOMMENDATION. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.