NHTSA Complaint #11075324 — 2012 MERCEDES-BENZ CLS550

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11075324
Vehicle	2012 MERCEDES-BENZ CLS550
Component	ELECTRICAL SYSTEM
Date of Incident	February 1, 2014
Date Filed	February 27, 2018
Mileage	44,560 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

THE VERY DAY I BROUGHT MY CAR HOME FROM A USED CAR PURCHASE, THE MOMENT I PULLED IN MY DRIVEWAY TO PARK, THE MESSAGE CENTER SAID, " SOS SERVICE NOT ACTIVATED" IN A WARNING IN THE CENTER CLUSTER. IT WOULDN'T GO AWAY AND I DIDN'T KNOW WHAT TO DO, SO I PUSHED THE SOS BUTTON AND MB ASKED ME, " WHAT IS YOUR EMERGENCY ?" I APPOLOGIZED AND EXPLAINED THAT I HAD RECEIVED A WARNING MESSAGE ON MY DASH. THEY ENDED THE CALL AND I TURNED OFF THE CAR. I RESTARTED THE CAR AND THE WARNING WENT AWAY. THIS WAS ON FEB 1, 2018 AT 4:38 P.M.

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