NHTSA Complaint #11075263 — 1999 FORD ECONOLINE

TL* THE CONTACT OWNS A 1999 FORD ECONO RV S-DUTY EQUIPPED WITH A SAMSUNG MICROWAVE, MODEL MR5493G. THE CONTACT STATED THAT THE FAILURE WAS IDENTICAL TO OVEN CIRCUIT RECALL NUMBER: 03E044400. A NEIGHBOR ADVISED THE CONTACT THAT THE RV WAS ON FIRE. THE CONTACT OBSERVED THAT THE MICROWAVE CAUSED THE FIRE AND SHE EXTINGUISHED IT WITHOUT NOTIFYING THE FIRE DEPARTMENT. THE CONTACT SUSTAINED AN EXTENSIVE BURN ON HER LEG, BUT DID NOT SEEK MEDICAL ATTENTION. SAMSUNG ADVISED HER THAT THEY HAD NO PARTS TO REPAIR THE MICROWAVE ALTHOUGH IT WAS DAMAGED BEYOND REPAIR. THE MANUFACTURER ALSO STATED THAT THERE WERE NO AUTHORIZED RV DEALERS IN HER AREA TO REPLACE THE MICROWAVE. THE MICROWAVE WAS THE ORIGINAL EQUIPMENT IN THE RV AND IT WAS MOUNTED ON THE CEILING OF THE RV. THE FIRE BURNED A HOLE IN THE CEILING AND CAUSED DAMAGE TO THE CABINETS. THE CONTACT HAD NOT DRIVEN THE RV SINCE THE FIRE OCCURRED DUE TO THE SAFETY RISK AND THE HOLE IN THE CEILING. THE SERIAL AND PART NUMBERS WERE UNKNOWN. *TT