NHTSA Complaint #11075084 — 2008 JEEP GRAND CHEROKEE

TL* THE CONTACT OWNS A 2008 JEEP GRAND CHEROKEE. UPON ATTEMPTING TO TURN THE ENGINE OFF, THE KEY BECAME STUCK BETWEEN THE OFF AND RUN POSITIONS. IN ORDER TO REMOVE THE KEY, THE CONTACT HAD TO WAIT A FEW MINUTES UNTIL A CLICKING NOISE WAS HEARD FROM THE IGNITION BEFORE REMOVING THE KEY. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DIAGNOSE THE FAILURE AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO A JEEP DEALER. THE CONTACT MENTIONED THAT THIS WAS AN ONGOING FAILURE WITH THE VEHICLE EVER SINCE IT WAS PURCHASED IN 2014. THE CONTACT TOOK THE VEHICLE TO LARRY H. MILLER CHRYSLER JEEP DODGE RAM (104TH 1800 W 104TH AVE, DENVER, CO 80234, (720) 907-0928), BUT HE COULD NOT RECALL THE DIAGNOSIS OR REPAIRS THAT WERE NEEDED. THE CONTACT RESEARCHED THE ISSUE ONLINE AND FOUND NHTSA CAMPAIGN NUMBER: 14V567000 (ELECTRICAL SYSTEM), WHICH HE BELIEVED WAS THE FAILURE WITH THE VEHICLE. THE MANUFACTURER WAS NOTIFIED AND CONFIRNED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.