NHTSA Complaint #11075029 — 2011 FORD FUSION STEERING

Complaint Details

ODI Number	11075029
Vehicle	2011 FORD FUSION
Component	STEERING
Date of Incident	February 21, 2018
Date Filed	February 26, 2018
Mileage	80,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MO

Consumer Description

I WAS DRIVING AND GOT A NOTICE TO GET MY POWER STEERING AND ADVANCETRAC SERVICED. SOON AFTER THE POWER STEERING STOP WORKING COMPLETELY. THE SAME THING HAPPENED TO ME IN SEPTEMBER 2016 AND THEY SUPPOSEDLY "FIXED" THE PROBLEM BY REPLACING THE STEERING GAUGE HOWEVER I WAS TOLD THAT THIS NEEDS TO BE REPLACED AGAIN. FORD ISSUED A RECALL AND PAID FOR THE FIRST REPAIR BUT THEY REFUSE TO PAY FOR THIS ONE EVEN THOUGH IT THE SAME EXACT PROBLEM THAT HAPPENED BEFORE. THIS IS A VERY SERIOUS PROBLEM SEEING THAT IT IS VERY DIFFICULT TO STEER WITHOUT THE POWER STEERING.

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