NHTSA Complaint #11074579 — 2011 GMC YUKON DENALI XL AIR BAGS

Complaint Details

ODI Number	11074579
Vehicle	2011 GMC YUKON DENALI XL
Component	AIR BAGS
Date of Incident	February 16, 2018
Date Filed	February 23, 2018
Mileage	112,097 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

TRUCK STARTED SPUTTERING WHILE DRIVING. I HAD IT TOWED HOME AND THEN TOWED TO THE DEALER AND THEY STATED THE LIFTERS IN THE ENGINE WERE BROKE AND THERE WAS DAMAGE TO THE CAN SHAFT. TOLD ME THIS IS NORMAL AND HAPPENS TO VEHICLES LIKE MINE REGULARLY. I HAVE ONLY OWNED THE TRUCK THREE YEARS AND HAVE MAINTAINED IT WELL WITH LOW MILEAGE.THEY TOLD ME IT WOULD BE $6700 TO FIX. WHEN I COMPLAINED, THE REP TOLD ME $5500. I ASKED FOR A SUPERVISOR WHO THEN STATED THAT GMC WOULD OFFSET THE COST AND IT WAS NOW $3311. IT WOULD SEEM THAT IF THIS IS A REGULAR OCCURRENCE IN VEHICLES LIKE MINE, GMC WOULD DO SOMETHING TO ENSURE IT DOESN'T HAPPEN. IN ADDITION THERE IS STILL NO REMEDY AVAILABLE FOR THE TAMARA INFLATOR.

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