NHTSA Complaint #11074390 — 2012 FORD FUSION

AFTER MY WIFE STOPPING TO FILL UP THE GAS TANK, SHE STARTED THE CAR AGAIN TO FIND OUT THAT THE POWER STEERING FAILURE MESSAGE APPEARED ON THE DASH. SHE COULDN'T MOVE THE STEERING WHEEL, LUCKILY THERE WAS A PARKING SPOT RIGHT IN FRONT OF HER. SHE WAS ABLE TO GET IT TOWED TO A FORD FACILITY, SHE HAD TO GET A RENTAL CAR AND WAIT 3 DAYS BEFORE FORD COULD LOOK AT IT. AFTER THEY LOOKED AT IT THEY SAID THE PART THAT BROKE WAS PART OF A RECALL (15S18) THAT WAS FIXED A YEAR PREVIOUSLY AND THAT IT BROKE AGAIN. SHE WAS TOLD THE PART WOULD HAVE TO BE REPLACED AGAIN BUT IT WOULD COST $1613, NOT COVERED UNDER THE RECALL. AFTER SHE TOLD ME THIS I CONTACTED FORD CUSTOMER SERVICE, THEY SAID THEY WOULD LOOK INTO IT. A COUPLE OF DAYS LATER THEY SAID THEY COULD NOT REPLACE IT AGAIN UNDER THE RECALL. I HAD TO FORK OVER $1613 TO REPAIR THE RECALLED PART. SERIOUSLY THIS IS A SAFETY ISSUE, THE RECALLED PART DIDN'T DO WHAT IT WAS SUPPOSED TO DO. IF MY WIFE WAS DRIVING DURING THE STEERING LOCKUP INSTEAD OF AT A GAS STATION SERIOUS PROBLEMS COULD HAVE OCCURRED, LIKE A MAJOR ACCIDENT. I'M NOT THE ONLY ONE WHO HAS HAD THIS PROBLEM, I'VE READ ABOUT MORE PEOPLE HAVING THE SAME ISSUE ABOUT THE RECALLED PART. NHTSA NEEDS TO FORCE FORD TO HAVE ANOTHER RECALL ON 15S18, BEFORE A SERIOUS ACCIDENT OR FATALITY HAPPENS.