NHTSA Complaint #11074338 — 2004 BMW 325I

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11074338
Vehicle	2004 BMW 325I
Component	ELECTRICAL SYSTEM
Date of Incident	January 25, 2018
Date Filed	February 22, 2018
Mileage	40 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OR

Consumer Description

THE CAR SEAT WARMER BURNED THROUGH LEATHER AND BURNED THROUGH MY COAT. I MADE COMPLIANT TO BMW AND SPOKE TO MICHAEL PIGONCELLI. BMW REFUSED TO REPAIR THE DEFECT OR TO COMPENSATE ME FOR MY COAT. THE CAR HAS BEEN MAINTAINED. THE SEAT WARMER WILL SEVERELY INJURE ANYONE WHO USES IT IF A HEAVY COAT IS NOT WORN. I WAS TOLD BY THE BMW DEALERSHIP THAT THE SEAT WARMER BURNING THROUGH THE LEATHER AND PEOPLES SKIN/COAT IS COMMON. BMW (NEWMARKET, ONTARIO) TOOK PICTURES OF THE DAMAGE TO THE SEAT AND MY COAT.

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