NHTSA Complaint #11073896 — 2009 SATURN AURA

ELECTRONIC STABILITY CONTROL (ESC) issue reported to NHTSA

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Complaint Details

ODI Number	11073896
Vehicle	2009 SATURN AURA
Component	ELECTRONIC STABILITY CONTROL (ESC)
Date of Incident	February 17, 2018
Date Filed	February 20, 2018
Mileage	106,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

TL* THE CONTACT OWNS A 2009 SATURN AURA. WHILE DRIVING 25 MPH, THE STEERING WHEEL SEIZED AND THE ELECTRONIC STABILITY CONTROL WARNING INDICATOR DISPLAYED PRIOR TO THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN AND ESC NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RESEARCHED THE FAILURE AND FOUND A RECALL ONLINE. THE CONTACT CALLED BERGER CHEVROLET (2525 28TH ST SE, GRAND RAPIDS, MI 49512, (616) 949-5200) AND WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V153000 (STEERING). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 106,000.

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