NHTSA Complaint #11073439 — 2013 VOLKSWAGEN BEETLE CONVERTIBLE

INCIDENT 1 SEVERAL MONTHS AGO, I PULLED UP TO A STOP LIGHT. AS THE VEHICLE NEARED A COMPLETE STOP, THE ENGINE STALLED. I WAS UNABLE TO RE-START THE VEHICLE FOR 20 MINUTES. (THE ENGINE WOULD CRANK BUT NEVER START.) INCIDENTS 2 THROUGH 4 THERE WERE PROBLEMS WITH THE VEHICLE RESTARTING ON HOT DAYS, BUT I DON'T HAVE DETAILED INFORMATION BECAUSE I WAS NOT THE DRIVER. INCIDENTS 5 THROUGH 16 I DROVE THE VEHICLE AND SHUT IT OFF. I RETURNED WITHIN ABOUT 15 MINUTES. THE ENGINE WOULD CRANK BUT NOT START. ONLY AFTER WAITING 20-25 MINUTES WITHOUT ATTEMPTING TO START DID THE VEHICLE START. THIS HAPPENED 12 TIMES IN ONE DAY. THE HIGH TEMPERATURE FOR THE DAY WAS ABOUT 85 DEGREES. I CONTACTED MY MECHANIC ABOUT THE PROBLEM. HE SAID IT SOUNDED LIKE A FAULTY FUEL-PUMP CONTROL MODULE, AND THAT I SHOULD SPEAK TO VW ABOUT THE RECALL. VW DEALER SAID NO RECALLS ARE PRESENT FOR MY CAR. AFTER SPEAKING WITH A PARTS SPECIALIST AND A MANAGER, THEY DETERMINE THAT, THOUGH MY VEHICLE IS NOT INCLUDED IN THE RECALL, IT USES THE SAME DEFECTIVE PART AS THE PASSAT AND CC. THEY TOLD ME TO CALL VW AND ASK FOR AN EXCEPTION TO THE RECALL. I CALLED VW CORPORATE AND EXPLAINED THE ISSUE. THE AGENT WAS FAMILIAR WITH THE PASSAT AND CC RECALL AND CONFIRMED THAT NO RECALLS WERE PRESENT FOR MY VEHICLE. AFTER REQUESTING INFORMATION ON THE SITUATION, THE REP TOLD ME THE FOLLOWING: "YES, THE PART IS DEFECTIVE. NO, VW WON'T DO ANYTHING ABOUT IT UNLESS THE RECALL IS EXPANDED TO INCLUDE YOUR VEHICLE. YOU CAN PAY US TO INSTALL A REPLACEMENT PART AND THAT REPLACEMENT PART WILL ALSO BE DEFECTIVE BECAUSE WE HAVEN'T YET RELEASED AN IMPROVED PART." THE REP EXPLAINED THAT RECALLS ARE GOVERNMENT-MANDATED, AND VW DOES NOT CREATE THEM. I DON'T THINK THIS IS 100% ACCURATE, BUT IT WAS AN "EXCUSE" SHE GAVE. I WAS HORRIFIED BY VW'S ATTITUDE, ADMITTING A DEFECT BUT REFUSING TO FIX. CAN YOU PROVIDE ANY HELP?