NHTSA Complaint #11073252 — 2006 ITASCA NAVION

I RESPONDED TO A RECALL NOTICE (S91) ABS BRAKE LIGHT INDICATOR LIGHT MALFUNCTION. I WAS ADVISED THAT THIS IS DONE AS A SOFTWARE UPDATE TO THE COMPUTER ON MY SPRINTER MOTOR HOME. THE WORK WAS DONE BY ARRIGO DODGE.. HOWEVER, THE NEXT TIME I USED THE MOTOR HOME, THE ABS BREAK SYSTEM FAILED (WHILE EVACUATING HURRICANE IRMA) THUS CAUSING THE MOTOR HOME TO GET STUCK IN 2ND GEAR WITH NO ABS BRAKES.. THE TOTAL BILL FOR PARTS AND LABOR WAS $5,054.26. THE GRAND TOTAL WAS $7678.49 AFTER ALL OTHER EXPENSES. AT THIS TIME, THE MOTOR HOME DOES NOT HAVE A WORKING ABS BRAKE SYSTEM WHICH IS A SAFETY ISSUE. THE REPAIR PEOPLE ADVISED ME THAT IF I PUT THE UPDATED SOFTWARE INTO THE NEW COMPUTER, THERE IS A 1 IN 3 CHANCE IT WOULD BLOW OUT THE COMPUTER AGAIN. MY MECHANIC STATED, IN WRITING, THAT THE REPAIR WAS DIRECTLY CAUSED BY UPDATE. AFTER SPEAKING TO JOHN ARRIGO AND ADVISING HIM OF PROBLEM, MR. ARRIGO DENIED ANY RESPONSIBILITY FOR THE PROBLEM. HE REFUSED TO CORRECT THE PROBLEM OR MAKE GOOD. MR. ARRIGO STATED HE DID NOT WRITE THE FAULTY SOFTWARE AND THEREFORE IS NOT RESPONSIBLE. THIS ATTITUDE PRESENTS AS UNPROFESSIONAL AND IS A SERIOUS SAFETY DANGER FOR CUSTOMERS AS WELL AS THE PUBLIC. ALL OTHER COMPANY'S CONTACTED REFUSED RESPONSIBILITIES INCLUDING DEALERS AND ALL PARTS MANUFACTURES OF THE MOTORHOME.