NHTSA Complaint #11072881 — 2011 BMW X5 POWER TRAIN

Complaint Details

ODI Number	11072881
Vehicle	2011 BMW X5
Component	POWER TRAIN
Date of Incident	February 9, 2018
Date Filed	February 14, 2018
Mileage	69,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OK

Consumer Description

TL* THE CONTACT OWNS A 2011 BMW X5. WHILE DRIVING 35 MPH, THE CONTACT SMELLED A BURNING ODOR FROM THE AIR CONDITIONING VENTS, AND THE VEHICLE STALLED AND COULD NOT BE RESTARTED. THERE WERE NO WARNING INDICATORS ILLUMINATED BEFORE THE FAILURE. THE VEHICLE WAS TOWED TO THE DEALER (BMW OF TULSA, 9702 S MEMORIAL DR, TULSA, OK 74133), BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE MANUFACTURER WAS WILLING TO PAY HALF FOR A REPLACEMENT ENGINE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND CONFIRMED WITH THE CONTACT THAT THEY WOULD PAY HALF OF THE COST FOR A REPLACEMENT ENGINE. THE MANUFACTURER OPENED A CASE. THE FAILURE MILEAGE WAS 69,000.

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