NHTSA Complaint #11072787 — 2006 GMC ENVOY

THE CAR WAS ON A RECALL BACK IN 2016. LETTER TOLD ME TO WAIT BECAUSE THE PART WAS BEING MADE AND WHEN IT BECAME AVAILABLE I WOULD BE NOTIFIED TO TAKE IT TO A GMC DEALER TO HAVE IT INSTALLED FREE OF CHARGE. THE HEADLIGHTS WOULD AND DASH LIGHTS WOULD DIM, GET BRIGHT OR GO OFF COMPLETELY JUST PRIOR TO THE PART BECOMING AVAILABLE. I TOOK IT IN ON JAN 12, 2017 TO HAVE THE RECALLED PART REPLACED. ON DEC 16, 2017 I HAD IT BACK TO THE DEALER FOR THE SAME PROBLEM. THEY SAID THEY WOULD HAVE TO DO A DIAGNOSTIC ($90.00). I CALLED GMC IN JAN 2018 AND TALKED WITH A SERVICE REPRESENATIVE AND HE REFUSED TO HELP ME IN ANY WAY. TOLD ME MY CAR IS 12 YEARS OLD (71,807 MILES ON IT CURRENTLY) AND I WAS ON MY OWN. EVEN ME EXPLAINING TO HIM THAT THE HEADLIGHTS ARE DOING THE SAME PROBLEM BEFORE THE HDM MODULE WAS REPLACED ON THE RECALL. THAT WENT IN ONE EAR AND OUT THE OTHER. HE BASICALLY TOLD ME TO HAVE A GOOD REST OF THE DAY. I CONTINUE TO HAVE THE PROBLEM AND DO NOT DRIVE THE CAR AT NIGHT, SO I AM STRANDED IN DOING EVENING GATHERINGS OR FESTIVITIES WITH FAMILY OR FRIENDS. IT WOULDN'T BE UNUSUAL FOR THE PART THEY REPLACED TO BECOME FAULTY SINCE THEY JUST HAD IT MADE FOR THE RECALL. THOUGH HE REALLY DIDN'T SEEM TO CARE ABOUT MY ISSUE AT ALL. THE VEHICLE IS IN MOTION AND HEADLIGHTS ARE ON WHEN THE PROBLEM HAPPENS.