NHTSA Complaint #11072670 — 2011 DODGE CHARGER

TL* THE CONTACT OWNS A 2011 DODGE CHARGER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED NORTHTOWN CHRYSLER DODGE JEEP RAM AT (716) 616-3299 (LOCATED AT 2020 NIAGARA FALLS BLVD, TONAWANDA, NY 14150) AND WAS INFORMED THAT HE COULD PURCHASE A USED ALTERNATOR UNTIL THE PARTS BECOME AVAILABLE. THE CONTACT AGREED AND THE VEHICLE WAS TAKEN TO THE DEALER TO BE REPAIRED. HOWEVER, WHILE DRIVING, A WARNING INDICATOR ILLUMINATED INDICATING THAT THE VEHICLE WAS LOSING POWER. ALL OF A SUDDEN, THE CONTACT SMELLED A BURNING ODOR AND THE VEHICLE STALLED AND LOST POWER. THE CONTACT CALLED NORTHTOWN CHRYSLER DODGE JEEP RAM AND WAS INFORMED THAT A SECOND NOTICE WOULD BE SENT WHEN THE PARTS WERE TO BECOME AVAILABLE, AND THE CONTACT COULD SEEK REIMBURSEMENT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 48,000. PARTS DISTRIBUTION DISCONNECT.