NHTSA Complaint #11072468 — 2009 CHEVROLET TRAVERSE

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11072468
Vehicle	2009 CHEVROLET TRAVERSE
Component	POWER TRAIN
Date of Incident	December 22, 2017
Date Filed	February 13, 2018
Mileage	112,884 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

WHILE MY CAR WAS IN MOTION ON CITY STREET I HAD SUDDEN LOSS OF GEARS AND CAR WOULD NOT SHIFT INTO HIGHER GEARS NOR MOVE MORE THAN 25 MPH. HAD DIAGNOSIS THAT I NEEDED NEW TRANSMISSION AT CHEVY DEALERSHIP. DEALER REPEATEDLY DENIED THAT ISSUE WAS RELATED TO SPECIAL COVERAGE BULLETIN #14404, TRANSMISSION CLUTCH WAVE PLATE, WELL DOCUMENTED DEFECT WITH 2009 TRAVERSE AND THEN WANTED TO CHARGE ME RIDICULOUS FEE TO DIAGNOSIS AFTER I REPLACED TRANSMISSION. HAD TRANSMISSION REPLACEMENT AT LOCAL SHOP AND OLD TRANSMISSION DISASSEMBLED TO REVEAL BROKEN WAVE PLATE IN 3 PIECES. CHEVY CUST. SERVICE NOW REFUSES TO REIMBURSE FOR ANY COSTS SINCE REPAIR WAS NOT MADE AT DEALER DESPITE THE FACT MY CAR MET REQUIREMENTS FOR SPECIAL COVERAGE

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