NHTSA Complaint #11072409 — 2010 FORD ESCAPE

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 45 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS ABLE TO COAST TO THE SIDE OF THE ROAD. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, BUT THE STEERING WHEEL WAS DIFFICULT TO MANEUVER. THE CONTACT WAS ABLE TO DRIVE HOME. THE CONTACT CALLED BILL KNIGHT FORD OF STILLWATER AT (405) 372-7144 (LOCATED AT 4405 W 6TH AVE, STILLWATER, OK 74074) AND WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN A RECALL AND THERE WOULD BE A DIAGNOSTIC AND REPAIR FEE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 200,000.