NHTSA Complaint #11072228 — 2011 BMW 535I

TL* THE CONTACT OWNS A 2011 BMW 535I. WHILE THE CONTACT'S VEHICLE WAS BEING SERVICED, THE INDEPENDENT MECHANIC DISCOVERED THAT THE ENGINE'S PLASTIC OIL FILTER HOUSING WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. LATER, WHILE DRIVING, A MESSAGE DISPLAYED INDICATING THAT THE ENGINE EXPERIENCED A FAILURE. THE VEHICLE WAS TOWED TO CASEY BMW (12861 JEFFERSON AVE, NEWPORT NEWS, VA) WHERE IT WAS DIAGNOSED THAT THE WATER PUMP WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. SOON AFTER THE REPAIR, A BURNING ODOR WAS PRESENT INSIDE THE VEHICLE WHILE DRIVING. UPON INSPECTION, IT WAS DISCOVERED THAT OIL HAD LEAKED FROM THE PLASTIC OIL FILTER HOUSING ONTO THE ENGINE PULLEY. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE OIL FILTER HOUSING UNIT AND THE ENGINE PULLEY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 73,600.