NHTSA Complaint #11072167 — 2009 FORD ESCAPE

I HAVE A 2009 FORD ESCAPE V6. THERE IS A RECALL ON MY VEHICLE DUE TO THE POWER STEERING GOING OUT. RECENTLY MY STEERING WHEEL HAD STARTED SHAKING REALLY BAD AT TIMES AND NOW MY POWER STEERING HAS TOTALLY WENT OUT. THE INFORMATION PART ON MY VEHICLE TELLS ME THAT THERE IS A POWER STEERING SYSTEM FAULT. I CALLED THE COMPANY AND THEY TOLD ME THERE IS A RECALL BECAUSE THIS WAS MADE IN THE KANSAS FACTORY. THE PROBLEM IS THAT THEY WILL NOT FIX IT BECAUSE THEY SAY THAT SOMEONE TOOK MY VEHICLE INTO SOUTH CAROLINA TO GET IT CHECKED AND THERE WAS NO PROBLEM. THEY SAY THEY'VE DONE THEIR PART AND NOW I AND RESPONSIBLE. *** THEY DIDN'T DO ANYTHING TO FIX THE POWER STEERING. THE ONLY THING THEY'VE DONE WAS PUT IT ON A DIAGNOSTIC TEST AND IT CAME BACK GOOD BUT THAT WAS YEARS AGO. JUST BECAUSE THEY CHECKED IT YEARS AGO DOES NOT MEAN THEY PERFORMED ANYTHING TO FIX THE RECALL. THEY HAVE NOT DONE ANYTHING ON MY VEHICLE TO FIX THE RECALL AND THEY REFUSED TO FIX IT. THIS IS A RECALL AND THEY SHOULD BE RESPONSIBLE FOR FIXING IT. HOW CAN I GET THEM TO FIX THIS?............... I BELIEVE THERE'S ALSO A RECALL OR SOMETHING ON THE PURGE VALVE. MY CHECK ENGINE LIGHT STAYS ON AND IT SAYS THERE'S A MAJOR LEAK AND I BELIEVE IT'S EITHER BECAUSE THE GAS TANK BECAUSE THERE'S NO GAS CAP FOR MY VEHICLE OR IT'S EITHER THE PURGE VALVE. EITHER WAY THAT SHOULD BE A RECALL BECAUSE A LOT OF OTHER PEOPLE HAVE THE SAME PROBLEM. THIS SHOULD BE FIXED BY THE COMPANY AS WELL.