NHTSA Complaint #11072012 — 2007 HONDA CIVIC

TO WHOM THIS MAY CONCERN, I AM THE SOLE OWNER OF A 2007 HONDA CIVIC WITH 57,576 MILES ON THE ODOMETER AND I WOULD LIKE TO FILE A FORMAL CLAIM AGAINST AMERICAN HONDA MOTOR COMPANY FOR NOT EXTENDING THE 10 YEAR WARRANTY ON THE ENGINE BLOCK DUE TO AN ENGINEERING/MANUFACTURING DEFECT DURING THE PRODUCTION OF THE VEHICLE. ON 2/1/18 MY CAR WAS DIAGNOSED BY A HONDA CERTIFIED TECHNICIAN, WHO DETERMINED THAT MY ENGINE BLOCK WAS LEAKING COOLANT DUE TO A CRACK BETWEEN CYLINDERS 1 & 2 ON THE OUTSIDE OF THE BLOCK. THE TECHNICIAN EXPLAINED TO ME THAT HONDA ISSUED AN EXTENDED WARRANTY ON THE BLOCK TO COVER THIS ISSUE BUT MY WARRANTY HAD EXPIRED BY 3 MONTHS AND THEREFORE HONDA WOULD NOT COVER IT. SO, I DECIDED TO FILE A FORMAL CLAIM WITH HONDA AND AFTER GOING BACK AND FORTH FOR A WEEK AND A HALF THEY AGREED TO PAY 50% OF THE COST TO REPLACE THE ENGINE BLOCK, WHICH MEANT THAT I WAS RESPONSIBLE TO PAY $2,658.75 TO MAKE UP THE DIFFERENCE. I FEEL THAT HONDA SHOULD HAVE COVERED THE ENGINE BLOCK REPLACEMENT 100% FREE OF CHARGE DUE TO THE FACT THAT THE ISSUE WAS DUE TO A MANUFACTURES DEFECT. ALSO, THE CAR IS IN EXCELLENT CONDITION, HAS LOW MILES, AND HAS BEEN MAINTAINED AT THE DEALERSHIP THAT IT WAS PURCHASED AT. AS A CUSTOMER, WHO PURCHASED THE VEHICLE NEW, I FEEL THAT I SHOULD NOT HAVE TO INVEST MONEY ON REPLACING THE MOTOR DUE TO A DEFECT. THE CUSTOMER SHOULD ONLY BE RESPONSIBLE FOR ROUTINE MAINTENANCE . I HAVE ATTACHED MY REPAIR BILL WHICH LISTS THE ISSUE/FIX AND THE AMOUNT I WAS CHARGED AS PROOF. THANK YOU AND I HOPE THIS HELPS OTHERS!