NHTSA Complaint #11071908 — 2005 TOYOTA AVALON

TL* THE CONTACT OWNS A 2005 TOYOTA AVALON. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO A DEALER (TOYOTA OF MCDONOUGH, 144 HWY 81, MCDONOUGH, GA 30253, (770) 824-3567) FOR A MANUFACTURER RECALL CONCERNING THE THROTTLE BODY AND THE DASHBOARD. TOYOTA OF MCDONOUGH SCHEDULED AN APPOINTMENT FOR THE THROTTLE BODY RECALL, BUT WAS RELUCTANT TO PROVIDE THE REMEDY. IN ADDITION, THE DEALER STATED THAT THEY NEEDED TO ORDER THE DASHBOARD, WHICH TOOK LONGER THAN 30 DAYS WITH NO FOLLOW-UP RESPONSE CONCERNING PART AVAILABILITY. THE CONTACT CALLED ANOTHER DEALER (BUTLER TOYOTA OF MACON, 4580 RIVERSIDE DR, MACON, GA 31210, (478) 476-1770) WHO STATED THAT THEY WOULD ORDER THE DASHBOARD. BUTLER TOYOTA REPLACED THE PART, BUT THE CONTACT HAD TO TAKE THE VEHICLE BACK BECAUSE THE PINS NEEDED REPLACEMENT. THE DASHBOARD WAS RATTLING A FEW DAYS AFTER THE REMEDY WAS PROVIDED FROM THE DEALER. THE CONTACT WAS WAITING FOR THE DEALER TO SUPPLY THE PINS TO SECURE THE DASHBOARD IN PLACE TO BE STRUCTURALLY SOUND. THE CONTACT ALSO CALLED DCH TOYOTA OF TORRANCE (310-468-4000 OR 1-888-283-3134) AND WAS ADVISED TO TAKE THE VEHICLE BACK TO THE DEALER WHO SERVICED THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE TWO RECALL REPAIR CONCERNS. THE FAILURE MILEAGE WAS NOT AVAILABLE.