NHTSA Complaint #11071829 — 2005 MITSUBISHI LANCER

RECEIVED NOTICE OF A RECALL ON THE PASS. SIDE AIRBAG. CALLED LOCAL DEALER, OUT OF BUSINESS (GREENVILLE MITSUBISHI). NEXT CLOSEST DEALER IS 2 COUNTIES AWAY (DON HERRING MITSUBISHI PLANO), SPOKE TO BENNY. SAID IT'S A 5-HOUR REPAIR AND THEY ARE OPEN ON SATURDAY, BUT WILL NOT PERFORM THE RECALL ON SATURDAY. DUE TO THE DISTANCE INVOLVED, IT'S UNREASONABLE TO TOW OR DROP OFF MY VEHICLE, AND LIKE MANY, I DON'T HAVE 8-9 HOURS TO LOSE TO FIX MITSUBISHI'S ISSUE (DRIVE AND REPAIR TIME, PLUS CONSIDERING LIGHT NORTH DALLAS TRAFFIC). I'M UNABLE TO PROVIDE THE EXORBITANT TIME THIS DEALER REQUIRES OF ME TO PHYSICALLY BE PRESENT FOR THE REPAIR, AND I DON'T KNOW WHO WOULD BE. MISSING WORK, PLUS LITERAL EXPENSES FOR SOMETHING I HAD NO PART IN IS WRONG, AS IS THE 50+ MILE CAB OR UBER FAIR THAT WOULD BE REQUIRED TO MAKE THE RETURN TRIP DURING THE REPAIR. AT THAT POINT, THIS BECOMES A BILL, NOT A SAFETY RECALL. AND MY WIFE IS THE ONLY PASSENGER IN THE FRONT SEAT OF THE VEHICLE. RECALL SITE SENT ME HERE TO FILE A COMPLAINT IF THE DEALER WAS UNABLE TO PERFORM THIS RECALL IN A TIMELY MANNER. NEED RESOLUTION ON THIS MATTER THAT DOESN'T COST ME MORE THAN THE REPAIR ITSELF.