NHTSA Complaint #11071608 — 2013 CHEVROLET CAPTIVA

THIS PAST YEAR 2017; OIL CHANGES; LOW A QUART OR TWO; ONE TIME, TOLD IT WAS OUT OF OIL. NO LEAKS FOUND. DROVE 360 MILES IN THE WINTER AND BACK. CAR STALLED, BLUE SMOKE, SAID CHECK STABILITY TRACTION AND SHUT CAR OFF! (OUT OF OIL JUST 3 DAYS AFTER FILLED WITH OIL) I CHANGE OIL EVERY 2K MILES. I WAS INFORMED A LOT OF VEHICLES WITH THIS SAME ENGINE DID THIS EXACT PROBLEM. THIS IS A DANGER ISSUE. MY CAR STRANDED ME -12 DEGREE WEATHER!!!! I WAS INFORMED THAT THE REAR SEAL BLEW BECAUSE I DROVE A LONG TRIP IN THE COLD AND IT FROZE AND BROKE. THESE ARE TWO PROBLEMS I HAVE CONTACTED GM WITH AND THEY CALLED ME A LIAR AND TOLD ME I ABUSED MY CAR AND ALL WARRANTIES, INCLUDING POWER TRAIN RAN OUT THE SAME DAY I WAS STRANDED! I AM [XXX] AND NEVER ABUSE MY VEHICLES (MY DAD TAUGHT ME PROPER). I NOW HAVE NO CAR. IT IS PARKED IN MY YARD. I OWE $5000.00. IT ONLY HAS 89,000 MILES. THE COST TO FIX IS $3,350.00. I FEEL THIS WAS/IS A SAFETY ISSUE! THE ENGINE/SENSORS WOULD BE RUINED IF I DROVE IT ANYMORE. THE CAR JUST SHUTS DOWN. I WAS ALSO STRANDED 90 MILES AWAY FROM HOME BECAUSE IT QUIT. OUR LOCAL DEALERSHIP (PURCHASED FROM) SAID TOO BAD. GM SAID TOO BAD. WHEN I WAS DRIVING IN TRAFFIC, THE CAR STUTTERED, AND SHUT OFF AFTER TELLING ME TO SHUT IT OFF. AT THE STOP LIGHT, I HURRIED TO START IT, IT WAS RUSH HOUR, IN HEAVY TRAFFIC, ON A CITY STREET, AT ST. CLOUD, MN. I WAS SO SCARED. I NURSED IT TO A TIRE PLACE, (THANK GOODNESS THEY CLOSED AT 6 P.M., AS IT WAS 5:30 P.M.) THEY DO ALL CAR STUFF. I DON'T KNOW WHAT TO DO. I LOVE MY CAPTIVA. I DON'T' DARE DRIVE IT. IT WILL QUIT AND I CANNOT PUT 5 QUARTS OF OIL IN EVERY 50 MILES! PLEASE I KNOW FROM REPAIR PLACES THAT THIS ENGINE IS A PROBLEM. THIS SAME ENGINE IN A LOT OF EQUINOX'S, SAME PROBLEM. THE CAR QUITS, THE OIL IS OUT BECAUSE THE REAR SEAL BROKE IN THE COLD MINNESOTA WEATHER ON OUR LONG TRIP. THANK GOODNESS IT DIDN'T STRAND US AT ROCHESTER PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U