NHTSA Complaint #11067266 — 2017 VOLVO XC60

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11067266
Vehicle	2017 VOLVO XC60
Component	ELECTRICAL SYSTEM
Date of Incident	January 28, 2018
Date Filed	February 6, 2018
Mileage	13,330 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

CONSTANT PROBLEMS/FAILURES WITH START/STOP FUNCTION. CAR'S ELECTRICAL SYSTEM WILL COMPLETELY SHUT DOWN FOR NO REASON WHILE IN TRAFFIC AND ENGINE WILL NOT RESTART. CAR HAS TO BE SHUT OFF AND SYSTEM HAS TO BE RE-BOOTED. DEALER SERVICE DEPT CAN FIND NO PROBLEM. MOST RECENTLY, CAR'S STARTER MOTOR FAILED AND HAD TO BE REPLACED UNDER WARRANTY BY THE DEALER. HAVING THE CAR'S ENGINE START/STOP SYSTEM CONSTANT FAIL IS A SERIOUS SAFETY RISK. WE HAD SERVERAL NEAR-MISS ACCIDENTS CAUSED BY THIS FAILURE. THE WORK AROUND HAS BEEN TO MANUALLY DISABLE THE START/STOP FUNCTION, WHICH HAS TO BE DONE EACH TIME THE CAR IS STARTED FOR THE FIRST TIME.

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