NHTSA Complaint #11066987 — 2016 RAM 1500

TL* THE CONTACT OWNS A 2016 RAM 1500. WHILE DRIVING 30 MPH, THE CONTACT NOTICED THAT THE SERVICE ANTI LOCK BRAKE SYSTEM INDICATOR ILLUMINATED. THE VEHICLE AUTOMATICALLY SLOWED DOWN, CAME TO A COMPLETE STOP, AND SHIFTED INTO PARK. THE CONTACT ATTEMPTED TO SHIFT THE GEAR BACK INTO DRIVE, BUT WAS UNABLE TO DO SO. THE VEHICLE WAS STILL RUNNING WHEN IT CAME TO A COMPLETE STOP. THE CONTACT HAD TO HAVE THE VEHICLE TOWED. IN ORDER TO PLACE THE VEHICLE ON THE TOW TRUCK, THE VEHICLE HAD TO HAVE A SWITCH UNDERNEATH THE BOTTOM FLIPPED FOR THE VEHICLE TO BE ATTACHED TO THE TOW TRUCK. THE VEHICLE WAS THEN TOWED TO THE DEALER (TELEGRAPH CHRYSLER DODGE JEEP, 12000 TELEGRAPH ROAD, TAYLOR, MI 48180) WHERE THE TECHNICIAN INFORMED THE CONTACT THAT THE VEHICLE HAD TO BE KEPT THERE IN ORDER TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS KEPT AT THE DEALER FOR FOUR DAYS UNTIL THE CONTACT WAS ABLE TO REGAIN ACCESS. THE DEALER STATED THAT THE FAILURE CODES CONFIRMED THE FAILURE, BUT THE CAUSE COULD NOT BE DETERMINED. IN ORDER TO GET THE VEHICLE TO SWITCH GEARS, THE TECHNICIAN DISCONNECTED AND THEN RECONNECTED THE BATTERY. AFTERWARDS, THE VEHICLE DROVE NORMALLY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT STATED THE MANUFACTURER STATED THAT THE REPAIR COULD NOT BE REPEATED A SECOND TIME AND COULD NOT DETERMINE THE CAUSE OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE COMPLAINT WOULD NOT BE ESCALATED AND WAS OFFERED A FREE TIRE ROTATION. THE VIN SEARCH REVEALED THERE WERE NO RECALLS ASSOCIATED WITH THE VEHICLE. THE FAILURE MILEAGE WAS 26,000.