NHTSA Complaint #11066459 — 2012 FORD FUSION

2012 FORD FUSION SEL 67000 MILES. DURING OPERATION THE VEHICLE EXHIBITED A SERVICE POWER STEERING ASSIST NOTICE. WITHOUT CHANGE TO STEERING HABIT. LUCKILY WHILE PULLING INTO AN EMPTY PARKING LOT THE NOTICE CHANGED TO SERVICE POWER STEERING NOW, AND PROCEEDED TO LOSE POWER STEERING ALTOGETHER. AFTER TAKING IT TO CHARLES GABUS FORD, THEY RAN DIAGNOSTICS AND TOLD ME IT WAS $1500 TO REPLACE THE ENTIRE SYSTEM DUE TO A FAILURE. THEY ALSO TELL ME THERE IS NOT A RECALL ON MY SPECIFIC VIN. ALTHOUGH ON THE FORD WEBSITE AND YOURS, I SEE A RECALL ON 2012 FORD FUSIONS FOR POWER STEERING ASSIST FAILURE. IT IS OBVIOUS NOT ALL THE APPROPRIATE VEHICLES WERE RECALLED SINCE MINE FAILED AND DOES NOT HAVE A RECALL ON IT. LIKE I SAID EARLIER. LUCKILY I WAS ALREADY IN A PARKING LOT MOVING AT A SLOW SPEED. IF I WERE STILL ON THE HIGHWAY LIKE I WAS 5 MINUTES PRIOR, THEN I MAY NOT HAVE BEEN SO LUCKY. I CALLED FORD CUSTOMER SERVICE AND THEY WERE THE LEAST BIT SYMPATHETIC NOR HELPFUL. CONTINUED TO SEND ME AN EMAIL DECLINING FINANCIAL ASSISTANCE. I DO NOT BELIEVE THAT I SHOULD HAVE TO PAY FOR THIS REPAIR ALTHOUGH I AM CURRENTLY GOING TO.