NHTSA Complaint #11066122 — 2008 BMW X5

WE HAD A DEFECTIVE IN-TANK FUEL PUMP REPLACE IN SEPTEMBER 2016 BY AN INDEPENDENT MECHANIC. WE THEN RECEIVED A RECALL FROM BMW USA IN DECEMBER 2016. WE'VE SINCE HAD BMW SAN DIEGO REVIEW THE INSTALLATION AND THEY DETERMINED THAT THE PART INSTALLED WAS NOT A BMW PART SO BMW USA DENIED REIMBURSEMENT UNDER THE TREAD ACT. WE THEN CONFIRMED WITH OUR MECHANIC THAT BMW PARTS WERE USED AND FORWARDED THIS INFO TO BMW BUT THEY STILL REFUSE TO REIMBURSE. WE REPLACE A DEFECTIVE PART AND SHOULD BE COMPENSATED . REFERENCE; BMW CORRESPONDENCE [1-8113168403] . I ASKED FOR PHOTOS AND THEIR DENIAL IN WRITING AND THEY REFUSED TO PROVIDE EITHER. I SAW THE PART INITIALLY REMOVED AND IT WAS BURNED UP INSIDE THE GAS TANK!!!