NHTSA Complaint #11065248 — 2016 MERCEDES BENZ GLC

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	11065248
Vehicle	2016 MERCEDES BENZ GLC
Component	SERVICE BRAKES
Date of Incident	January 19, 2018
Date Filed	January 26, 2018
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

I BOUGHT A NEW 2016 MODEL (FEB. 2016), AROUND NOV 2016, THE ROTORS STARTED MAKING SQUEAKING NOISE WHEN BACKING UP, SO I TOOK TO DEALER TO DIAGNOSE. AT FIRST, THEY COULDN'T FIND THE ISSUE BUT AFTER READING ON THE MERC FORUM, I TOOK THE CAR BACK TO DEALER (JAN. 2017), ASKED TO CHECK THE ROTORS (NOT JUST THE BREAKS), FOUND THE ISSUE AND I PAID FOR THIS REPAIR. FAST FORWARD, JAN 2018, BROUGHT THE CAR BACK BECAUSE THE SAME SQUEAKING SOUND CAME BACK. I CALLED MERC CUSTOMER SERVICE, S/W "IRENE", AND SHE SAID THEY ARE AWARE OF THE ISSUE AND SHE WILL WORK WITH DEALER TO SEE IF THEY CAN FIX W/O FEE. SO LONG STORY SHORT, NEITHER THE DEALER NOR MERC ARE WILLING TO ADMIT THAT THIS IS A KNOWN ISSUE AND WON'T PAY FOR THE REPAIR. THEY ARE WILLING TO GIVE ME "15%" DISCOUNTS. SO, I AM WRITING TO ASK FOR YOUR HELP, PLEASE LET ME KNOW IF OTHER OWNERS HAVE SAME ISSUE, SHOULD THIS BE AN OVERALL RECALL?

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